Hassel free Return. Our only motto is to make a Happy Customer.

Color and Description Disclaimer

While placing an order customers are advised keep in mind some minor variation in color. Although extra attention is given to accurately reproduce colors, as seen on the monitor by you, still there may be minor variations in color of the actual product due to the nature of fabric dyes. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of color under different lights. A 10% variation in shade is considered as normal.

The customers who are preferring items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off. Remember, even with the best of handling and care, this problem cannot be avoided altogether. So, before ordering such item please keeps these things in mind.

We are at your service and it is our endeavor to provide you best  Salwar Kameez, Lehengas , Kurtis, Western wear which are in fashion. It is a privilege for having you as our customer!

CASE 1: Damaged and Defective goods received :

We are liable to exchange the product on our expense. Customer is required to submit 360 degree uncut parcel opening video for any claim. Tags should be intact. Proper pics and video for proof is required through email. Our team will inspect the proof and resolve the query.

CASE 2: Product being not liked due to color variation :

10% color variation may happen due to light variation and fabric shade. Exchange will be on customer's cost. Shipping cost will be paid by customer. Exchange will be dispatched within 2 days after receiving the product back.

CASE 3: Product being not liked :

In this case, both side shipping cost will be paid by the customer. Exchange will be dispatched within 2 days after receiving the product back.

CASE 4: Parcel lost in transit / Wrong address delivery / Parcel not found after Door Delivery :

• If a parcel is lost during transit or a wrong delivery is made or parcel has not been found after door delivery then in such cases, we are STRICTLY liable for re sending same product(s) only & not make any refund or customer can't replace the order with product of different design.

• In above cases, we give 3-4 business days’ time for the courier company to retrieve the parcel by searching it. In all cases of wrong deliveries, the courier guys comes back to the place where product was delivered according to him for a search. In case of delivery not received after Door delivery, than the courier company re-visits the place and files a firsthand report.

• Once they confirm the orders hasn’t been delivered correctly and parcel can’t be found, we initiate reorder of the same items. In no case the items can be changed or a money refund will be given. We will replace the lost items FREE OF CHARGE.

Procedure = Complain -> Complain Redressal within 3-4 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!

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WORD OF CAUTION:

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Once the returned product is received, you would get receipt confirmation from sales team. Product will then be checked by a team  Result will be duly informed to you within 2 business days.

The entire product (s) will have to be returned within 3 working days from the day of delivery

Order Cancellation: If unfortunately you want to cancel the order please do so within 24 hours of placing the order.

If the error is on our part, you will be offered credit note or instant Money Refund.

If you are returning package for size issue and on receipt it turns out to be good i.e. size of the product matches your ordered size then

• are not liable for any money refund.

Refunds:

All Refunds are governed by the Return & Exchange policy.

Refund amount is mutually agreed settlement for some mistakes which might occur in any order. The REFUND AMOUNT cannot exceed the value of the product in lieu of which refund is being discussed.

Process for Refund
Mutiyar.com immediately gives credit note for mutually agreed refund amounts followed by actual MONEYREFUND or STORECREDIT

STORECREDIT is only way of refund when such settlements are less than ½ the value of the product. STORECREDIT can be instantly used on next purchase and can be applied on all orders irrespective of any concurrent promotional offer. If you are not willing to take STORECREDIT, you can ask for MONEYREFUND on email.

MONEYREFUND is actual return of agreed refund amount back to the credit card used in making the payment.

Refund will be made in the same form in which payment was made within 7 - 10 working days